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Terms and conditions

Terms and conditions of use of our service

By viewing and using the pages of this website you are agreeing to be bound by the terms and conditions listed on this page. The terms and conditions of use are:

Use of Website 

  • The content of this website is for your general information and use only. It is subject to change without notice.

  • Neither we (nor any third parties) provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • We reserve the right to cancel orders and fully refund you, the customer, at our discretion and without incurring additional liabilities.

  • We are not responsible for any content on Third Party Websites that may be found on our website

  • Promotional offers are limited for use according to its terms and conditions and cannot be used in conjunction with any other offers.

  • You acknowledge that using any information or materials from this website is at your own risk and that we shall not be liable for that use. It remains your responsibility to ensure that all products, services and information used by you meet your specific requirements.

  • Reproduction of any content, design, layout, look, appearance or graphics contained in this website is prohibited.

  • Your use of this website, and any dispute arising out of such use of the website, is governed under laws of the governments of New South Wales and Australia.

Orders and Pricing

  • The price of the goods is to be calculated by reference our current product pricing on our website.

  • The prices and product specifications contained on the Seasia Foods website are subject to change at the total discretion of Seasia Foods.

  • Any orders processed through the website are valid for the website only and do not carry over to physical shops.

  • Any promotional offers including discount codes and weekly specials are only valid for use towards online orders containing acceptable retail quantities and are not valid for wholesale quantities and/or those for business purposes.

Delivery

  • Seasia Foods will endeavour to contact customers regarding unavailable items and offer substitutions.

  • If we have not been provided Authority to Leave your delivery, we will endeavour to contact you on the phone to gain your authority. If we are unable to make contact your order will be returned and a cancellation fee of $10 may be charged to you.

  • If we are unable to locate or access the delivery address or if we are unable to make contact to determine an alternative delivery spot, your order will be returned and a cancellation fee of $10 may be charged to you.

  • Seasia Foods reserve the right to cancel orders found to be fraudulent.

Payment

  • Seasia Foods requires upfront payment for orders to be delivered.
  • Seasia Foods reserves the right to decline an order or refuse delivery if payment is not made in full for an order.

  • Seasia Foods reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. We will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.

Return of Goods

  • Seasia foods will not accept returns for refund without prior authorisation.

  • Quality issues with perishables resulting in refund needs to be reported within 24 hours of delivery.

  • Any goods which the buyer returns for credit, other than defective foods will only be accepted if they are in original packaging and in as new saleable order and condition.

Please Note

  • Seasia Foods may from time to time and at its total discretion vary the Terms and Conditions of service.

  • Seasia Foods may at its absolute discretion decline any order in whole or in part.

Dong Nam A & Co (Thaitown)

14 Campbell St
Haymarket, Sydney

Everyday 9:00 am - 7:00pm

Dong Nam A Brothers & Co (Chinatown)

215A Thomas St
Haymarket, Sydney

Everyday 9:00am - 7:00pm